Problemi di acquisto licenza? Soluzioni qui

[VELOCIPEDE]

Advice on most (if not all) purchase type issues at this time...

Hi folks,

If you haven't made a purchase:

Try purchasing.

If you've requested a refund:

Note that this is only a request. It doesn't mean it is processed yet and it is NOT instant. Please only request ONCE. If you do it more than once, you're only slowing the process down for yourself and others. Refunds can take 2-3 working days (and we may need to receive your money before we can send it back to you).

If you purchased, refunded, purchased, you may have two transactions showing on your payment method until the refund you requested is processed. This is unfortunately how financial institutions work, nothing instant.

If you think you've made a purchase/have made a purchase/your purchase isn't working right/options are greyed out/you can't login for multiplayer:

In many situations the best thing you can do is try reactivating. To do this:

1. Run launcher.

2. Open Purchase tab.

3. Click reactivate.

4. Enter email and password (lowercase) and sign in.

5. Make a note of your Order Number (on the right) which looks like RF--------.

6. Go to the Simulate tab. Now hopefully the Single player and mod mode buttons are in color.

If not color? It didn't work.

If they are color, then you can now try logging into the Online race (using lowercase email and password).

If you cannot reactivate, as you have already reached five activations:

Email

support@rfactor.net

with the following information:

Your order number (looks like RF--------) if you have it. If you do not have it, say so.

What your launcher looks like. Is single player in color? Are all options grey?

Say that you have reached 5 activations and need more.

If you tried reactivating, and it didn't help your launcher to become color:

Email

support@rfactor.net

with the following information:

Your order number (looks like RF--------) if you have it. If you do not have it, say so.

What your launcher looks like. Is single player in color? Are all options grey?

Tell them you tried reactivating and it failed to make your launcher color.

Everything works, but you are 'Unknown' in multiplayer:

DO NOT alter the player files in appdata to fix this, it may cause issues for you in the future. We're working on a fix that won't cause problems in the future. It may be that we do this for you, just keep racing.

Thanks for your patience.

Tim.

[andy74]

Ragazzi, continuo ad aver problemi, è due giorni che mi dà il seguente problema Starting secure connection with commerce servers.non sò piu cosa fare, sto guardando nei forum, ma non riesco a risolvere,

[Guest Andy71]

Ragazzi, continuo ad aver problemi, è due giorni che mi dà il seguente problema Starting secure connection with commerce servers.non sò piu cosa fare, sto guardando nei forum, ma non riesco a risolvere,

La soluzione l'ha trovata un ragazzo sul forum ufficiale ISI

Eurecaaaaa! the person with windows 7 and have a wireless connection you must also enable the network card (Local Area Connection). Run as administrator go to the tab "Purchase" wait a few seconds and ready! In my case it worked!

traduzione

Eurecaaaaa! Le persone con Windows 7 che dispone di una connessione senza fili è necessario attivare anche la scheda di rete (Connessione alla rete locale). Esegui come amministratoreandare alla sezione "Acquisto" scheda attendere qualche secondo ed è pronto! Nel mio caso ha funzionato!

Edited January 14, 2012 by Andy71